Our goal is to exceed our customers’ expectations. With each repair we pledge to offer the best of our experience and abilities to help you resolve your repair needs, not only to surpass your expectations, but to meet our own as well. We provide high-quality work from our highly trained team of technicians that is unsurpassed in our industry.

PAYMENTS AND PICK UPS

We accept cash and most credit cards (Visa, Mastercard, Discover and American Express). We cannot accept personal checks.

For repairs dropped off in person at our locations, payment is taken in full before starting repairs. For online repair orders, a hold will be placed on your card for the repair amount after checkout, but you will not be charged until we have received the item and determine the proper repair process.

If for any reason you decide not to go ahead with your repair, as long as we haven’t begun work, we will return any payment in full.

If you are picking up goods at one of our repair centers, please bring the repair ticket that was given to you when you dropped off your items for repair. If, for whatever reason, you lose your ticket, you will need to describe the item and show us a picture ID. We keep records of all transactions and we can match your name with your item for a secure return to you of what is yours.

If you can’t come in to pick up your repaired item(s) you can give the repair ticket to a friend. Anyone with that ticket can pick up the work (assuming they pay the balance), so keep your ticket safe. If you lose the ticket, call us and let us know NOT to honor it.

PLEASE NOTE: For goods that have been dropped off at one of our locations, a fee of $5/month will be applied 1 month from the date the goods were received. After 6 months from the date received, we will dispose the goods at our own discretion.

TURN-AROUND TIME

At Santana Leather Care Creative we believe that being punctual is a way to show respect and consideration for our customers. We understand that you may need your goods by a certain date. If you are placing a repair order online, you have the option to expedite your goods. This will move them through the repair process quicker once they arrive. You also have the option to choose expedited shipping for your goods to our facility and back. If you are bringing your items to one of our repair locations, please inform us of the date you will need your goods by and we can determine on-site if it is feasible. We make it our goal to turn around most repair work within 3 to 5 weeks or less, although special or original materials could take longer due to circumstances beyond our control. If we are going to miss a deadline, we’ll contact you at least 24 hours in advance if you are picking up your item and if you have placed your repair order online, we will contact you as soon as possible so you have time to make other arrangements.

We keep any goods dropped off at our facility for six months from the day that we receive them. Due to the high volume of repairs we process, we may not be able to call and remind you. After six months, we will dispose the goods at our own discretion.

Updates and Modifications

It may be necessary for Santana Leather Care to periodically update the Policies and Terms of Use. Santana Leather Care reserves the right to update or amend these Policies and Terms of Use at any time. Any such change, update or modification will be effective immediately upon posting the modified version of the Terms of Use on the Site. It is your responsibility to review the Site from time to time to ensure that you continue to agree with all of the Policies and Terms of Use.