Santana Leather Care is dedicated to protecting your privacy. This Privacy Policy outlines how we use information and answers the most common privacy questions related to our services. By using our website and services, you agree to the terms of this Privacy Policy.
The information we collect and how we use it.
Santana Leather Care uses the information you submit to provide you with the services you request. Santana Leather Care does not share your information or sell it to marketers without your permission. Santana Leather Care may share your information with vendors that assist us in providing you services, though.
All communications with Santana Leather Care customer service (including but not limited to e-mail, telephone and letter) may be recorded and saved.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Santana Leather Care uses cookies to help Santana Leather Care identify and track visitors, their usage of the Santana Leather Care website, and their website access preferences. Santana Leather Care visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Santana Leather Care’s websites, with the drawback that certain features of Santana Leather Care’s websites may not function properly without the aid of cookies.
From time to time, Santana Leather Care uses small files called “tracker gifs” or “beacons” in our website or e-mails. These files allow us to collect non-personal data such as how our site is being used, when it is being used, which pages are visited, what pages referred to us, and the types of browsers viewing our website. This information is collected on a broad scale, analyzed in an aggregate format, and allows us to better understand our customers and provide the best experience possible on our website.
Similarly, Santana Leather Care may track IP addresses in the aggregate for administration purposes and to gather demographic information. We do not link IP addresses to any specific computer, except when you place an order using our online checkout process (where the IP address helps us to protect our customers by, for example, identifying fraudulent credit card uses). When necessary, we may share this information with the financial institution which issued the car and law enforcement authorities
When you use Santana Leather Care’s services, you will be asked to provide your e-mail and mailing address. Santana Leather Care uses e-mail and mail to keep you updated on your order status, and uses your address to physically mail your goods back to you. Santana Leather Care may also use both e-mail or physical mail to let you know about promotions or services that you may be interested in. You have the ability to unsubscribe from these if you desire to.
Santana Leather Care’s website includes links to other websites, such as social media websites like Facebook and Twitter. Santana Leather Care cannot control the content or conduct of those websites. Those websites may have their own terms and conditions or privacy policies governing their use.
To the extent you are required to leave our website and go to a different third party website, you acknowledge and agree that your interactions with such third parties are solely between you and such third party, and that we are not responsible or liable in any manner for such interactions. We make no representations or warranties of any kind regarding such third party websites.
Other disclosures.
In order to comply with applicable laws and subpoenas, Santana Leather Care may disclose personal information in its possession to law enforcement, regulatory authorities, or other parties.
In the event that Santana Leather Care is sold, acquired, or otherwise merges with another company, your personal information may be included as a part of that transfer.
A common practice in online marketing and advertising is for websites to advertise products and services to you based on other websites you have viewed, which helps to show you ads for goods that you may actually want. For example, once you visit Santana Leather Care’s website, Google or other companies that control advertising placement may show you Santana Leather Care ads on other websites with which Santana Leather Care is not affiliated. Santana Leather Care does not control the ads and websites where those ads appear, nor does it share any personal information about you to those companies.
Santana Leather Care uses industry standard protections for its website, which is intended to mitigate against the loss, misuse, alteration, breach, and theft of its information and services. As needed, Santana Leather Care may use security measures to protect its website and online storage facilities, and that security service may be provided by a third party vendor. Santana Leather Care reserves the right to provide information or access to any third party as necessary for security purposes.
Factors outside of our reasonable control, including any force majeure event, internet access or related problems, failure of a third party’s, equipment, software, or other technology not in our direct control, and failure of computing and storage services, such as those provided by third party providers not in our control may occur. By using our website and services, you acknowledge and accept these risks.
While Santana Leather Care provides repair services, it does not provide shipping services itself. To ship products, Santana Leather CAre has to share certain personal information, like your address, with the shipping carrier (UPS, FedEx, etc.) in order to ship products to you, which we reserve the right to do.
Changes and notifications.
From time to time, Santana Leather Care may need to update this Privacy Policy and reserves the right to do so. If it changes, the updated Privacy Policy will be available here on our website along with older versions or an “updated” section.
Contact.
If you have any questions or concerns about this Privacy Policy, please contact us at 919.521.8485, customerservice@santanalc.com or by regular mail at Santana Leather Care, 2900 Rowland Rd, Raleigh, NC 27615.
